Thank you for your professionalism and Diligence throughout the purchase of my Property in Kamala Beach in Phuket, Thailand.
As a retired Real Estate Agent in Australia I was fortunate to have met you in Thailand in my search for a property and investment that would suit my personal needs.
Your outstanding service, along with your administrative team and referral to legal counsel was much appreciated to ensure a smooth and trouble free experience.
It is rare in most Industries these days to avoid either delays or disappointment.
James, you delivered on time, upheld all commitments that you made to me along with regular updates and progress reports.
As you are aware I have referred additional people to you resulting in satisfied and grateful clients.
Should any potential client wish to confirm my testament, please provide them with my contact details regarding my total satisfaction in dealing with Tropical Properties.
In the search for a broker for the purchase of a villa or condo, I came over the Internet to James, the owner of Tropical Properties.
Already after the first conversation I had a “good feeling”. His calm and pleasant nature, his specialist knowledge and his trusting relationship with customers quickly convinced me to proceed my search with him. I particularly liked his neutral and open argumentation combined with a professional approach. I can only thank him for his exemplary “end-to-end” handling – from the appraisal & selection of the villas & condos according to my specification, the presentation of meaningful exposés up to the complete formal handling of all sales as well as legal formalities. I was very satisfied and can warmly recommend the real estate agency Tropical Properties.
Once again Luc, may we thank you profusely for all your help & kindness that you & your team gave us during our search for a “Retirement Property” in Phuket.
Although our first choice would have been Koh Samui (or so we thought), we are so pleased that, with your help, we chose The Residence in Phuket.
Although not retired yet, we have stayed a number of times in our new “home” and find it increasingly hard to leave at the end of our holiday. As a result we have now decided to bring our retirement date forward a little & hope to be “Living the Dream” sometime next year!
Again, many thanks Luc & good luck for your future.
With our appreciation
I have only been dealing with Tropical Properties for a short period, but in this time I have found everyone at the office extremely helpful and one thing that struck me the first time I visited the office I received a very warm welcome and the staff made me feel relaxed and at home, which was very fitting as that was the reason I went to see them in the first place.
I am now in the process of arranging to purchase an apartment in Patong thanks to the excellent service, also most importantly as I live in Scotland at present, they have kept me up to date with everything that is happening, and treat my e-mails as if it were a phone call, which is the way it should be, altogether a very professional company, and would have no hesitation in recommending them to my family and friends.
We are really reluctant to do this endorsement!
We were hoping to be able to keep the secret all to ourselves. Tropical Properties is quite unique agency in Phuket landscape. You actually do work hard with customers, do the sales work and only call us when you have a real hot prospect in hands who actually want to meet us, the developer. Exactly the way any real estate agent, in my view, should do.
Mr. Luc Montens has brought us several real customers over the years. We are happy to recommend your services.
I would like to express my appreciation for the superior service that I received form Mr. Montens of Tropical Properties. Two years ago I was visiting Phuket with the purpose in mind to purchase a house and land. After spending several days searching the ads and talking to many real estate representatives in dozens of offices I came upon Tropical Properties.
I was first impressed by the clean and organized appearance of the office and the professionalism of his staff. Mr. Montens greeted me with a warm friendly smile and a firm hand shake. After discussing what I wanted and how much I was willing to spend, we immediately made an appointment to meet the next morning so that he could show me some properties (that’s what i call quick service). We met on time the next day, he drove me to the property site and answered the many questions that I had. Luc arranged for the seller to meet us at the development, therefore all my questions and concerns were answered on the spot.
We visited the property several times afterwards and discussed all the particulars concerning the laws regulating the sale of property to foreigners. He also gave me invaluable advice on other matter regarding establishing a business. During the construction phase of the house I was out of the country so Luc was a tremendous help by acting as an interface with me and the contractor. Mr. Montens was also kind enough to let me store some of my belongings, for months, in his office until I moved into the house.
To summarize; I find Mr. Montens to be an honest, straight forward and caring professional who is willing to take the extra time and effort to provide a service that will satisfy a customers needs and protect his/her interests. He has my sincere gratitude and is most deserving of any reward and/or recognition.
Just wanted to drop you a quick note to express my sincere thanks to you and your team at Tropical Properties, without a doubt the most professional team I have ever worked with when dealing with Real Estate in Thailand. You and your staff made me feel comfortable with their attention to detail and their regular communication and updates, and also their quick response on the process and progress of my sales.
Thank you once again and I look forward to doing business with you again in the future.
During my visit to Thailand this summer I have had contact with at least 4 real estate agents and your approach was far the best experience I had. After I had had a very pleasant email contact for a few months with one of your employees we made an appointment for a pick up in my hotel to visit several properties I had chosen before. You showed me several that day and really took the time to show me around and answer all my questions. Your knowledge of all the properties was very detailed and you knew all the developers we dealed with so could also provide me with some solid background information.
I immediately had the feeling I could rely on you. In the jungle of real estate that is, in my experience, quite rare and it is refreshing to experience that. I have perceived the service you and your company provide as very special. You know exactly how to put yourself in the customer’s position. Looking at a property almost through their eyes and explaining them the pros and cons on the spot.
With lots of patience and a laugh now and then you also showed me around a second day. Because you know the property market in Thailand and particularly in Phuket so well I should have known after those two days that it was impossible to see “better” properties with other agents. And because of the very nice and professional experience with you and the effort you have put in our contact it was so nice to be able to not only buy a nice house in Phuket but also being able to buy it via you. While you showed me around on our second day I was very lucky to meet one of your other customers whom you also helped to buy a house in Phuket and I thought it was very nice to hear that he also was very happy with you and your company.
If you would receive this award then I think, and also my husband, that you and your company really deserved it! With your very nice website and your excellent approach it would be a good example and a compliment for the real estate in Phuket. We wish you good luck!!!
I am writing this letter of recommendation in regards to Tropical Properties.
Luc Montens and I have established an exceptional rapport over the years. He has looked after my real estate needs and investments with the utmost care, concern and attentiveness. I especially would like to mention how outstanding and extraordinary his office staff is in assisting and taking care of any questions or issues I might have.
I appreciate their unparalleled professionalism, thoughtfulness and consideration that is always given to me. So, please let them know how grateful I am and thank them again.
We are a middle aged Norwegian couple who have traveled to Asia the last 10 years, during our holidays. In 2004 we seriously made plans for buying us a house in Thailand.
After some months we started to look for a house in Phuket and by coincidence we came in contact with ‘Tropical Properties’- Real Estate and Managing Director Luc Montens. It was not difficult to get names/references from a group of Scandinavian customers who previous bought property using the services of ‘Tropical Properties’ and this way we found his reputation to be very good.
We started the buying process during July/August 2005. We had nearly daily contact with Mr. Montens. The project we had in mind was rather new, but we had to check up everything that could possibly go wrong. We were very demanding customers with a lot of questions and soon Mr. Montens impressed in how he acted towards us. The service was superb regarding the communication, his explanations and how he all the way tried to help us to make the right decisions. After a short time we got a lot of confidence in him and his firm. We experienced the service to be very different from our experiences with earlier agents we had contacted with before.
In September 2005 we traveled to Phuket for one week and bought the villa we had checked out before our trip. Mr. Montens was by our side all the way until all papers were signed by the lawyer we had picked out. He also helped us in all matters regarding how to run a company model. During the first year after our purchase of the villa, we sometimes needed some good advice from an expert. Even though Mr. Montens had finished his business with us, he still stood by our side and helped us in every matter.
We can recommend Mr. Montens and his company as a serious and very trustworthy Real Estate Company and find them the best we have met in our process.
Although we could not buy through you in the end, we remember well your honesty, integrity and freely given sage advice. Should we ever be in a position to either buy or sell a property in Phuket, you will be the first agency we want to contact. We both feel that you thoroughly deserve your nomination and indeed, to win this prestigious award.
Once again, good luck and we hope to meet you again soon.
Jeanette and I owe you a big thank you. When we were looking for the perfect place for us to buy we got in touch with the perfect tour guide and salesperson. We were taken all over the island and shown lots of places according to our criteria, a place we could own. I think we purchased a dream house when ready next year.
“The pre and post sales service that I received from Tropical Properties (TP) when I was searching for and completing the purchase of my villa was exceptional and very much appreciated. Living in Hong Kong, it was obviously a daunting prospect to organize and complete such a project. Without TP’s highly professional advice and overall assistance, I don’t think I would have managed it”.
There is no doubt that Tropical Properties is the best Real Estate Agency in Thailand…I was lucky to see one of their property listings on the internet right before visiting Phuket last year, and emailed them prior to my arrival…I was not only given great information about current properties available, but the representatives at Tropical Properties took lots of their time to understand exactly what I was searching for.
I am in the financial services field, and to “Know Your Customer” is very important, and I was impressed that Tropical Properties also follows this rule when dealing with potential clients…When I arrived, Luc Montens twice personally drove me across all of Phuket to see the properties that suited me…While driving, Luc carefully explained about foreign purchases in Thailand, many other details regarding visas, customs, and other important things that I needed to know if I moved here…
Luc in no way tried any high pressure sales tactics, even discouraging me on any property that he felt was not a good deal…This convinced me that Tropical Properties has my interests as their priority, I will definitely use this agency for any purchase, and highly recommend them to anyone.
We are glad to hear that your company has been nominated for the award. You deserve it!
We felt that we had full support all the way and still have. Tropical Properties have put in much effort in finding a suitable, for us property in Thailand. We had some demands from the beginning and was shown many and relevant objects. We feel that Tropical Properties really have been working hard and shown a high degree of dedication to find us this property. They are very professional, understanding and very patient!
We can highly recommend Tropical Properties as a source of buying properties.
On behalf of Robyn and I we would like to thank you for the very professional friendly way you have assisted us in the purchase of PATONG HARBOR VIEW condo and it is a pleasure to refer our friends to you and your company.
I got in contact with Tropical Properties whilst looking for a property in Phuket. From the start all the staff were very pleasant, helpful and had an excellent knowledge of both the properties they had for sale and the best way to go about purchasing them.
Luc spent a good half day on three occasions running me around and showing me what was available. I never felt pressured and on the third outing (two years after the first!) I found the property of my dreams.
Luc saw me through the initial paperwork, deposit etc. and two weeks ago I stayed in my apartment for the first time since its completion and I was more than pleased with the final product.
I would recommend Luc and Tropical Properties to anyone looking to purchase a property on this beautiful island.
I think “Tropical Properties” for sure is the best candidate for the TPA, I have been in contact with the agency on several occasions and always felt that they are very professional, kind and customer focused.
Luc and his staff has helped me with search for properties to buy as well to rent, they really take the time to do their very best. That I believe is for both selling parties as well for potential buyers.
I will give Luc and Tropical Properties my highest recommendation.
All the best
SEA VIEW Enterprises Co Ltd
We approached several agents on the island late last year when we were exploring our property options. Through telephone conversations, emails, and subsequently local interviews it became apparent to us that TP provided the most objective and insightful information to help us reach a decision. When it came to making a purchase we were not disappointed. TP understood very clearly what and where we were looking to buy, and did not try and promote those properties on their books that were unsuitable.
We ended up buying off plan and have been thoroughly impressed with our choice, which is nearing completion. It is a testament to TP’s objectivity and professionalism that our purchase was recommended over others which could have resulted in higher sales fees to TP but which would have been less suitable for our purposes.
Knowledge of the local market, regulations, developers and sellers are TP’s strengths, along with a consultative, empathetic and non-pushy approach to doing business which sets them apart from other agents, both in Phuket and elsewhere.
We would recommend unreservedly the services of TP (and indeed have done to friends and colleagues) to anybody looking to purchase a property in Phuket.
Alan R. Naughton
Senior Vice President
JPMorgan Worldwide Securities Services